Driving Digital Transformation In Contact Centers
Studies suggest that over 50% of contact center users prefer immediate online resolutions over call-based support. An AI chatbot can guide users through basic troubleshooting steps in real-time.
Whether it’s billing inquiries, plan changes, or feedback, our chatbot centralizes all communications to increase efficiency.
Data Consumption Queries
Customers of contact center often have questions about their data usage. A chatbot can efficiently provide real-time data usage statistics and even suggest optimal plans.
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Main Issues Of The Contact Centers
What nixi1 Can Do For You:
Enhanced Customer Engagement
Proactive Issue Resolution
Optimized Service Delivery
Unify communication with your customers by offering 24/7 customer service with nixi1.
With the nixi1 APP you will be able to unify the management of communications with your users and clients through the most popular messaging services such as WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Email or even your own instant messaging application.
You will have a tool on your mobile device that will improve the service experience of your operators and your customers.