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Reinventing Public Services With AI-enabled Interactions

Reinventing Public Services With AI-enabled Interactions

Consistent and quick replies to digital queries are key in the public sector

    Applications That Work With The nixi1 Platform

    Easy Access To Information

    When citizens seek general information about public services, our chatbot can provide instant answers. This not only increases public satisfaction but also frees valuable time of staff.

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    Be Where Your Citizens Are

    Nowadays, citizens seek convenience and intensively use various communication channels, such as WhatsApp, Telegram, etc., to get services. With nixi1, you can easily communicate through these channels while managing them through one platform.

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    Digital-First Approach

    An IDC survey suggests that over 65% of government agencies plan a digital-first approach. Our customizable chatbot perfectly aligns with this trend, streamlining the interactions with your citizens.

     

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    <span>Want To See How It Works?</span>

    Want To See How It Works?

    Arrange a 45 min demonstration with one of our specialists.
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    Issues
    Issues

    Main Issues in Public Sector Communication

    1
    The use of different communication channels by citizens and the public services resulting in a low level of interactions.
    2
    Multiple and frequent queries are being replied to individually, causing inconsistencies and delays.
    3
    Cumbersome information campaigns using a lot of resources with little outcome.

    What nixi1 Can Do For You:

    Unified Public Communication
    Unified Public Communication
    Centralized communication management through our omnichannel platform ensures consistent and timely replies to citizens.
    Automated Public Service Responses
    Automated Public Service Responses
    Bots can handle standard inquiries, freeing up resources to manage more critical tasks.
    Enhanced Outreach
    Enhanced Outreach
    Using our omnichannel platform, integrated information campaigns on updates, events, and public services are easy.

    Efficient Citizen Interactions

    Issue
    The use of differing communication channels by citizens and public services leading to reduced interactions.
    nixi1 Solution
    Our centralized omnichannel platform allows for integrating the most popular communication channels, making interaction easy and efficient.
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    Consistent Communication

    Issue
    Inconsistent information and replies to the same queries causing dissatisfaction among the citizens.
    nixi1 Solution
    With automated replies from our customizable chatbot, frequently asked questions can be answered quickly and consistently.
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    Enhanced Information Communication

    Issue
    Cumbersome information campaigns using a lot of resources with little outcome.
    nixi1 Solution
    Our omnichannel platform enables integrated information campaigns to keep citizens up to date on events and public services hence enhancing citizen interaction.
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    Mobile Application

    Unify communication with your customers by offering 24/7 customer service with nixi1.

    With the nixi1 APP you will be able to unify the management of communications with your users and clients through the most popular messaging services such as WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Email or even your own instant messaging application.

    You will have a tool on your mobile device that will improve the service experience of your operators and your customers.

    Mobile Application

    Contact Us

    Send us your detail question with your contact details and our support team will get back to you as soon as possible.