Empowering E-Commerce & Retail Using Smart Communication Tools
Why Do Immediate Replies Matter?
A survey revealed that 44% of online consumers believe that having questions answered by either a person or a well-performing virtual assistant during an online purchase is vital. More so, 63% of customers are more likely to return to a website that offers live chat. This not only indicates the value of real-time communication but also points towards customer loyalty driven by instantaneous support.
Navigating between multiple platforms for customer queries can be tedious and inefficient.What if all communications from various channels landed in one place? Our AI-supported dashboard centralizes all your customer communications, ensuring an efficient overview.
Reducing Cart Abandonment
Studies indicate that nearly 70% of online shopping carts are abandoned before purchase. One of the primary reasons? Unsolved queries. With our chatbot in place, customers can get instant answers, leading to fewer abandoned carts.
Want To See How It Works?
It’s not only about the purchase – post-sales queries, feedback collection, and support are important and can shape a customer’s view of your brand. By offering real-time post-sales support, you ensure the customer’s entire journey is smooth, leading to potential repeat purchases and brand loyalty.
Beyond just answering queries, the AI-driven chatbot can collect valuable data about customer preferences, most frequently asked questions, and buying behaviors. This data can be used to inform marketing strategies, optimize product listings, and enhance user experience.
The future of e-commerce is about building lasting relationships with customers digitally. With our chatbot, every interaction is timely and efficient, thereby increasing customer satisfaction and loyalty.
Unify communication with your customers by offering 24/7 customer service with nixi1.
With the nixi1 APP you will be able to unify the management of communications with your users and clients through the most popular messaging services such as WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Email or even your own instant messaging application.
You will have a tool on your mobile device that will improve the service experience of your operators and your customers.