The solution for 21st century business
Digital and simple
Unify all your communication channels in a single environment.
Why only do email marketing, go further!
Build quality customer relationships with conversational CRM
Have the information you need to make the best decisions
Automates communications and communication processes
Optimise your company by automating your business processes
Unique working environment for communication
All your company's communications are unified: your emails, ChatWeb messages, WhatsApp, Telegram, SMS and even social media comments and DMs.
Omni, pluri and meta-channel
Omnichannel because it allows you to unify all your communication channels (Email, WhatsApp, Telegram, WebChat, social networks, SMS...).
Multichannel because you are not limited to a single id or number, add for example as many WhatsApp numbers or email addresses as you need.
Metachannel because it is not only a customer service tool, but can also be used for internal communication or communication with suppliers.
Unified user interface
Professionalise communication managing all your channels from one place.
WhatsApp, Telegram, Email, Facebook, Instagram, Web Chat, SMS and IOS/Android App. All from the nixi1 environment.
A library of always up-to-date documents is quickly accessible and can be attached to the conversation with a click.
Presentations, dossiers, certifications, contracts...
Sending deferred messages
Rushing work out of hours? Don't want to disturb your client on their day off? Schedule your messages to be sent automatically on the day and time of your choice.
Register of activities
All actions are recorded: Operator assignment, payments made, actions of the Smart Chat…
Assignment of conversations
Assignment of conversations per operator or group of operators for team work.
Do you still only do email marketing?
Create, manage and monitor your push marketing campaigns through: Email, WhatsApp, SMS, Messenger, Instagram, Telegram and more.
Create lists of users that meet certain filters in the CRM or import your own databases to run campaigns from nixi1.
Monitor and analyse the performance of your campaigns from our KPI dashboard.
Make the most of all your channels
Choose among all your channels which ones you are going to use and monitor separately the performance of each one: Email, WhatsApp, SMS, Messenger, Instagram, Telegram, App...
Customer service in the 21st century
All conversations with your customer unified: their emails, ChatWeb messages, WhatsApp, Telegram, SMS and even social media comments and DMs.
It avoids the customer having to repeat information. The assigned operator will have all the information he needs to provide the best possible assistance.
Find all customer information, internal notes and history in the conversation panel.
Create, send and monitor customer satisfaction surveys to keep track of the quality of support at all times.
Order and control
Three classification systems: Folders, labels and statuses.
Everything under control
Get all the performance information of your communication channels, sales and marketing campaigns in dashboards tailored to your company.
Customisable 100% control panels, get the information you need to make the best decisions. Monitor for example:
- Communication channel with better ROI, satisfaction, etc.
- The best customer service operators
- Level of satisfaction of customers served (nps)
- Average response time
- Results of email and chat marketing campaigns
- And much more
Find out what you can measure: Schedule a demo
ChatBots 2.0 with Artificial Intelligence
A AI customised and trained for your businessThe new, integrated, integrated, and global solution, which gives the answers your customer needs when they need them, and works globally, across all your channels.
ChatBot vs SmartChat
Move to SmartChat, new generation ChatBots 2.0 with generative language models and natural language processing.
The virtual assistant recognises users' queries and answers them as a team with you, or for you in your absence. Configure the different modes, at your convenience and in the time slots of your choice.
Don't trust 100% in Artificial Intelligence? You can opt for the Virtual Assistant" modeThe AI will show you an answer to a customer's question, so you can edit it before answering.
Activate the Smart Chat mode"The AI can hold conversations interacting with your users and operators in a fully independent and efficient way.
Let Smart Chat receive and redirect conversations to the appropriate department or operator automatically when the AI is unable to answer them.
Create different processes and AI models according to your needs. For example one specially trained for your online shop chat and another one for support.
Want to see how it works?
Arrange a 45′ demonstration with one of our specialists.
Free of charge and without obligation.
Business Process Management
Automate and simplify the management of business processes, customer service, sales and support, while offering new functionalities for your company.
Get the 100% implemented with nixi1. Schedule a demo and we explain how
Get everything under control by organising your human resources into roles, teams, brands and delegations, with different capabilities.
Payments via chat
Easy configuration of own POS and generation of payment links, allows secure payment to the customer without leaving the chat.
Unify communication with your customers by offering 24/7 customer service with nixi1.
With the nixi1 APP you will be able to unify the management of communications with your users and clients through the most popular messaging services such as WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Email or even your own instant messaging application.
You will have a tool on your mobile device that will improve the service experience of your operators and your customers.
Integrate nixi1 with the technologies your business uses
Designed in compliance with international regulations and legislation such as the RGPD.
Local technical support
24/7 assistance for you and your team, in Spanish, with local presence in Spain.
Extreme cyber security
Certified with the highest level of IT security (PCI DSS, ISO 27000).
They trust us...
Try it out
Start your free 30-day, no-obligation trial today.